Frequently asked questions

No heart rate information or no stride rate sensor ?

It may happen that Run4Gear or other applications do not catch your heartrate sensor or acceleration sensor correctly, just shutdown your watch and restart it. It should normally fix the problem of all your apps.

Where are my data

Your data are in your watch, they are stored in the run4gear folder of your watch filesystem. You can access to it directly using samsung tools for browsing your watch filesystem. Files are not deleted when you uninstall Run4Gear, you must delete them manually with Run4Gear or Samsung utitlities.

Runkeeper, Endomondo, mapmyrun Sync ?

Version 1.10.1 provides export to Fitnesssyncer site. www.fitnesssyncer.com enables to broadcoat your activity to a lot of other websites. Runkeeper, Endomondo and mapmyrun are available. 

Third Party Sync ?

Run4Gear exports natively to Strava(www.stava.com), Runalyze (www.runalyze.com), FitnessSyncer (www.fitnessyncer.com), Dropbox (www.dropbox.com) and emails. Due to server maintenance issues and import policy restriction by other third party sites we do not plan to integrate other export.

How to reduce battery consumption?

Run4Gear generates the best as possible measure from the Gear. Therefore, battery consumption is high, and we do our best to reduce it. Built in Tizen3 GPS service, consume the most battery. If you want to run for more than 10 hours you can use the one of your phone instead of the one of your watch. You just need to stop the localization on your watch and to activate the localization on your phone. Run4Gear will Automatically use the phone GPS if the watch GPS is off.

Is it free?

Yes, it is. Run4Gear and Run4gearUnleashed are 100% free. Run4Gear is not a commercial product. However, we may ask for donation to support the rent of our servers in the future.

Strava sync with Google sign in

Since version 1.10.0 we use Oauth Strava API, thus you should be able to connect even if you use Google Sign.

Run4Gear doesn't work after Gear S3 Tizen 3.0 update

The Gear S3 update (Tizen 3.0) provided by Samsung broke the installation of several softwares. The only way we found to make everything work perfectly is to reset completly your watch and then to re-install your favorite ( Run4Gear :) ) Gear S3 software. After that reset, Run4Gear will work perfectly on your Tizen 3.0-GearS3.

Should I use Run4Gear or Run4GearUnleashed ?

Run4Gear and Run4GearUnleashed are identical. At the beginning, Run4Gear was using SamsungInApp, unfortunaltly, SamsungStore doesn't enable to remove SamsungInApp from an existing application, That is why Run4GearUnleashed exists, to make the app available for IPhone users. Run4gear is no more available you must use "Run4Gear Unleashed" to export your activities.

Will I lost my workouts if I switch from Run4GearUleashed<->Run4Gear?

Hopefully no! You can switch as you want between the two applications. They are sharing the same files. However, we seriously discourage to use simultaneously the two applications, it may create unpredictable errors. Only your settings will lost when you switch.

Will I lost my workouts if I uninstall reinstall Run4Gear?

No, your data will still in the watch until you remove it manually from the application. Only your settings will be set to default ones.